Welcome To Our Help Site

To track your order, please follow the steps below:

1. Log in or reset your password: If you have an account with us, log in using your registered email address and password. In case you've forgotten your password, you can initiate a password reset process to regain access to your account.

2. Navigate to the member area: Once you're logged in, proceed to the member area. This is typically located in the top-right corner of the website or in the main navigation menu.

3. Access your orders: Within the member area, locate the "Orders" section. This is where you can find a comprehensive overview of all your previous and current orders.

4. Select the order you want to track: From the list of orders displayed, choose the specific order that you wish to track. By selecting the order, you'll be directed to a detailed page with more information about it.

5. Monitor order progress: On the order page, you will be able to view all relevant details and progress updates related to your order. This includes the current status of your order, estimated delivery dates, and any available tracking information.

6. Find your tracking number: To track your package, look for the "Track Package" section on the order page. Here, you will find the tracking number associated with your order. Each order will have its own unique tracking number.

7. Track your package: With the tracking number in hand, you can now proceed to the shipping carrier's website or use their designated tracking service. Enter the tracking number provided, and you will be able to monitor the whereabouts and delivery status of your package.

By following these steps, you should be able to easily track your order and stay updated on its progress until it reaches your doorstep. If you encounter any issues or have further questions, please contact our customer support team; they will be happy to assist you.

At Smile Optics, we strongly discourage the consumption of the gel found in our Gel & Syringe Refills. However, if a small quantity is accidentally ingested, it is unlikely to cause any significant adverse effects.

It's important to note that our teeth whitening gel is formulated to be safe for oral use when applied as directed. The gel is designed to primarily come into contact with the surfaces of your teeth, where it can effectively work to whiten and brighten your smile.

In the event that a small amount of the gel is swallowed, there is no need to panic. The gel is generally well-tolerated by the body, and any potential side effects from ingestion are minimal.

If you accidentally swallow a small quantity of the gel, we recommend rinsing your mouth thoroughly with water to dilute and remove any remnants of the gel. If you experience any unusual discomfort or adverse reactions, it is advisable to seek medical advice or contact a healthcare professional.

To ensure your safety and optimize the teeth whitening process, we strongly advise following the instructions provided with our products and using them as directed. If you have any concerns or additional questions regarding the use of our teeth whitening gel, our customer support team is available to assist you.

No, we do not recommend using Smile Optics Teeth Whitening Products if you are pregnant or breastfeeding. Our Peroxide Gel & Syringe Refills contain peroxides, which may not be suitable for use during pregnancy.

As a precautionary measure, we advise against the use of these products by pregnant or breastfeeding women. While the specific risks associated with teeth whitening during pregnancy have not been extensively studied, it is generally recommended to avoid any unnecessary chemical exposure during this time.

We prioritize the safety and well-being of our customers, and we encourage you to consult with your healthcare provider for guidance on teeth whitening options that are suitable for you during pregnancy. They will be able to provide personalized advice based on your specific circumstances.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and provide additional information as needed.

SmileOptics Gel & Syringe Refills are specifically designed to whiten real, natural teeth and are not intended for dental work. While our Gel & Syringe Refills are safe to use and will not harm your dental work, it's important to note that they may result in uneven whitening if applied to such surfaces.

After utilizing the mouthpiece, detach it, disconnect any plugs, and cleanse it with water. For additional cleaning, you can apply a mild hand soap to the device. Once cleaned, dry it thoroughly, put it back into its holder, and store it appropriately.

Our Smile Opitcs Teeth Whitening brand prioritizes the safety and well-being of our customers, including children. However, we do not recommend the use of our Peroxide Gel & Syringe Refills for individuals under the age of 16.

The composition and concentration of the whitening gel are formulated specifically for adult teeth and oral health conditions. Children's teeth and gums are still developing, and it is important to consult with a dentist or pediatric dental professional for appropriate dental care and whitening solutions for younger individuals.

We encourage parents and guardians to ensure their children's dental health by promoting regular dental hygiene practices, such as brushing, flossing, and routine dental check-ups. If you have any specific concerns or questions regarding teeth whitening for children, we recommend consulting with a dental professional who can provide personalized guidance based on your child's unique dental needs.

At Smile Opitcs, we are committed to providing safe and effective teeth whitening products for our customers. If you have any further inquiries or require additional information, please don't hesitate to reach out to our customer support team. They are available to assist you and provide the necessary guidance.

At Smile Optics Teeth Whitening, we prioritize the safety and quality of our products. While our manufacturing facilities strictly adhere to FDA regulations, it's important to understand the FDA's role in the approval process.

The FDA does not provide individual product approvals, including for teeth whitening products. Instead, they establish guidelines and regulations for cosmetic products and set requirements for over-the-counter (OTC) drugs. These guidelines ensure that manufacturers comply with standards related to product safety, labeling, and manufacturing practices.

Rest assured that we fully comply with these FDA regulations in our manufacturing processes to ensure the quality and safety of our teeth whitening products. We are committed to providing you with effective and reliable products that meet or exceed industry standards.

If you have any further questions or concerns regarding the safety or quality of our products, please don't hesitate to reach out to our customer support team. We are here to address any inquiries you may have.

Each product is assigned an expiration date, typically spanning two years, and should be stored in a cool and dry environment.

It is important to note that gels are sensitive to heat and may experience diminished efficacy if exposed to high temperatures over an extended period.